Frequently Asked Questions
Everything you need to know about bringing the taste of Greece to your doorstep.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and food-grade cooling packs for temperature-sensitive items like feta cheese and yogurt to ensure they arrive in perfect condition.
Are your products sourced directly from Greece?
Yes, we work exclusively with local Greek artisans, cooperatives, and farmers to ensure every product—from extra virgin olive oil to wild herbs—is authentic and high-quality.
What is the typical delivery timeframe for orders?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-5 business days, while express options are available at checkout.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if an item arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Do you offer wholesale pricing for restaurants or specialty shops?
We certainly do. Please visit our Wholesale page or contact our support team directly with your business details to receive our bulk pricing catalog.
Are there gluten-free or vegan options available in your shop?
Absolutely. You can use our website filters to browse a wide variety of naturally gluten-free and vegan-friendly Greek staples, including olives, pulses, and fruit preserves.